Payment & Delivery

PayPal
Addressee Email: lilian@lilianbridal.com
Business Name: Lilian Bridal

We also accept Bank Transfer, Money Order and Cheque.  

  • Please use your first and last name as your reference so when we receive your order form we can match up with your payment.
  • If you paid via direct bank transfer, money order or cheque, you need to email us your order form within one week.  We do not begin the production process until all the order details and payment has been received and cleared in our account.

 

Delivery
Lilian Bridal offer local, interstate and international sales on our entire collections. Normally each order takes between 4-6 weeks to make and ready for delivery.   If you require your dress urgently, we do have a fast track service for a small surcharge for most of the designs.

Local and Interstate delivery: AU$20 Flat Rate and takes 1-6 working days. We use Australian Registered Post or Express Post because it is reliable, efficient and the package is trackable by Australia Post. This will get to most places by next business day in Express Post Post or by 6 working day max in Registered Post. Unless you are in a more remote area, then it could take up to 8 working days. Both Express Post Post or Registered Post are trackable. You can call Australia Post direct at 131318 to clarify the delivery time for Express and Registered Mail from our postcode (3000) to your address. You will receive a courtesy email from us to notify you on the day the item is posted.

International delivery: All purchases outside of Australia are sent via First Class, Registered Air Mail. Your items are trackable and insured. The usual international delivery time indicated by Australia Post is 4 to 6 working days for most countries depending on your region. You will receive a courtesy email from us to notify you on the day the item is posted. Please email us your delivery address, we shall quote you the postage for your order. 

FAQs:
How long does it take to deliver my order?
Normally it takes between 4-6 weeks to make and ready for delivery. If you require your dress urgently, we do have a fast track service for a small surcharge.

Do you have a dress in stock for immediate dispatch?
No. All our dresses are made to order for each customer.

What happen if nobody is home when the dress is delivered?
Australia Post normally leaves a note to call for pick up arrangement.

How can I be sure my dress will be delivered on time?
We will inform you how long the dress will take to make and deliver. Once your order and delivery time has been accepted your dress will be made to meet this delivery time and we will inform you if there are any problems. We use a reliable service for delivery to protect against losing your parcel and so that all parcels are traceable and we are aware of any damaged parcels.