Terms & Conditions

Cancellation Policy
If you wish to cancel your order for any reasons, you must do so within 3 days from the date we accepte your order and AU$50 cancellation fees will be applied. Should you cancel after this date there will be no refund payable. All cancellations must be in writing either by email or by fax and will take affect on receipt by us.


Return and Refund Policy
Standard size gown carry a exchange policy of 5 days from receipt of gown, exclude all made to measure items. We offer a returns policy if the dress we make and send is the wrong size, wrong style, wrong colour or other errors by us. (ie not as ordered) If the dress arrives damaged please contact us immediately. Exchange policy does not apply to products damaged, altered or used after receipt of the item or otherwise not in orginal condition.

It is a costly and time consuming process to make dresses for individual customers therefore we can not accept the design does not suit me or wrongly measured as a reason for returning a dress. We are a fair trade company that sell quality gowns on small profit margins. In order to maintain the cost we cannot offer to send gowns to customer to try on and return if not their style. Therefore, please choose wisely on style, color, material and size before ordering and take note of the returns policy.

We cannot be held liable for any weight gain or loss once you have been measured and fitted and your gown ordered. If you are considering a weight loss or fitness program it is best to speak with one of our consultants and your trainer for advice before purchasing a made to measure gown. Alterations are the respoinsibility of the customer. Lilian Bridal do not offer alterations service as part of the listed price.


Privacy Policy
Lilian Bridal (ABN 92 542 123 469) is committed to protecting your privacy. Any personal information supplied by you will be kept private and confidential and personal details will not be provided to any third party other than as necessary for the supply of agreed products or services.


Copyright Policy
Lilian Bridal (ABN 92 542 123 469) maintains this website for your personal information, education, entertainment and communication. All material, advertisements, competitions, graphics, icons, illustrations, images, information, logos, photographs, software, text, audio clips and video clips on the website ("Content") are the property of Lilian Bridal, its suppliers and/or licensors unless expressly indicated otherwise on the website. The Content is protected under Australian and international copyright laws. The Content is for your personal, non-commercial use, you are not permitted to modify, copy, reproduce, frame, upload to a third party, post, transmit or distribute the Content or any part of it in any way except as expressly provided for on the website or expressly authorised in writing by Lilian Bridal.